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Yes. Kindly attach or send us your prescription when placing your order. You may even email us after you have placed the order. There is no additional costs for prisms.
Send us a message. We’ll get back to you shortly with answer to your query.
On your existing eyeglasses or sunglasses, you will notice there are three numbers on one of your arms. Check out the link for complete details on frame measurement. Size M & L usually fits all size of faces unless you have a distinctly small face.
Although, we usually process all our lenses in CR (plastic) material as a standard, we also process lenses in glass material. You would need to specify if you wish to go for glass lenses.
Yes. We offer 3 months warranty on our frames for non-accidental damages.
Our premium quality blue light lenses block 70 to 80% of the most harmful blue light emitted from digital screens.
Yes, we do offer blue light coating for reglaze service for both bifocals and progressives. The costing will depend on the power of your prescription. Send us a copy of your prescription to get an accurate quote.
Yes, our team, will send you an itemised invoice that can be used to claim the rebate with your private health fund.
We currently accept Mastercard, Visa, Amex and Paypal.
It generally takes 10-12 business days for delivery. We send you notifications at every stage of your order process from confirmation, quality assurance to dispatch and delivery.
Yes, shipping address can be changed but only before the order status is Dispatched. You can change the address within 2 days from the time you placed the order. However, if your order is dispatched before you update your address, it can take up to 30 days for it to be redelivered to new address.
Send us a message. We'll get back to you shortly with answer to your query.
We offer 15-day unconditional return and one time exchange policy. Visit our returns page to process return request.
Kindly allow 12 to 24 working hours to respond to your request.
If you do not hear from us within that period, you can email us at support@framesbuy.com.au or call us on 02 8096 6264.
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